By default, your caller ID will match your assigned number which you chose during registration.

We totally understand you sometimes need your customer to see a consistent number across all touchpoints. Every contact with your customer can come from a single number of your choosing. It's really simple to set this up:

  1. Visit the Softphone settings under your profile
  2. Under Dialing, toggle Use Custom Caller ID
  3. You'll be prompted to enter a phone number to use as your caller ID
  4. Click Save

Note: if the number has not already been verified, our automated system will call it for verification. Using your phone dial-pad, enter the digits you see on screen:

Once the system prompts you through verification, your chosen number will start to show up as caller ID for your calls.

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