If your Sales Development team leverages Outreach for dialing, Jiminny's integration will pull your recorded Outreach calls into the Jiminny OnDemand library. 

Setting up the Outreach Integration

Required Permissions

To access Jiminny's integrations, the user who integrates must be a Jiminny Owner or Admin. This user must have an Admin profile in Outreach or their profile must have calls setting: “All records”.

Toggle On Outreach Integration

In the Jiminny Platform, click your name in the upper right, and go to Organization → Integrations and toggle on the Outreach Integration and accept the associated permissions.

Outreach Mapping (Salesforce Only)

If you use Salesforce, you'll need to add a custom field “Outreach_ID” to your Task object. The field name must be Outreach_ID.

Next, you'll need to map it to the Salesforce Plug-in in Outreach:

  1. Navigate to Settings > System Config > Plugins > Salesforce
  2. Under Types, choose Tasks (Calls) 
  3. Switch to the Fields tab
  4. Click Add and map "Outreach Call Field" to Id (Outreach internal) and "Salesforce Task Field" as Outreach id
  5. Check Updates Out
  6. Click Save

Please make sure that Twilio recordings are public, otherwise we cannot access them.

FAQs

Which calls do we pull in?

Once the Outreach Integration is connected, Jiminny will start to import all outbound calls made in Outreach by active Jiminny Users.

Every 30 minutes, we import calls completed during the previous window into Jiminny OnDemand and the same rules apply as recordings done through Jiminny.

If you're using Salesforce, be sure to add the field mapping to help us identify the customer. For other CRMs, we'll do our best to match the customer to the call.

Which calls don't we pull in?

We don’t import the inbound calls because Outreach don’t record them (Outreach knowledge base on recording).

Additionally, we won't import an activity if:

  • the user doesn’t exist in Jiminny
  • there is no recording from Outreach
  • there is no prospect/contact in Outreach

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