Jiminny brings your calling experience full circle with support for receiving inbound calls. You still get all the time saving Jiminny benefits of recording, transcribing, and easily logging these Inbound calls.
Your Inbound Number
If you're organization uses the SMS feature, you'll be assigned a phone number for texting and receiving inbound calls†.
You can set the number (mobile, desk phone, Skype phone number, etc.) where you want to forward your inbound calls to this number.
By default, calls will forward to your cell number but you can easily change it:
- In the Jiminny platform, click your profile in the top right
- Navigate to Manage > Softphone > Forward Calls to Number
- Enter the number where you wish to receive your inbound calls
†Note: some numbers cannot support call forwarding, please check with Jiminny support if your tests fail.
Once your admin has set up the appropriate fields in your CRM [LINK TO ARTICLE] (see Inbound Setup Guide for Admins), you will be able to record and log inbound calls to your CRM.
If someone dials your Jiminny assigned inbound number, you will receive a call to the number you have set up in your Profile for inbound call forwarding.
Your assigned inbound number will be displayed as the "caller" when you receive an Inbound call to your forwarding number.
Pro-tip: If using your cell for forwarding, save this number as a contact called "Jiminny Inbound Call"
Inbound calls will be recorded if this is enabled by your Organization, and toggled on in your Profile settings.
Your Organization needs to have your Inbound Call Recording setting to Automatic or Reps Decide.
When an inbound phone call comes to your Jiminny inbound number, we will try to match the caller to a contact's phone number in your CRM. If we can successfully match to a record in your CRM, we will automatically log the call and recording (if turned on) to your CRM.
Jiminny will try to log as much data as your CRM passes along to us - these will log as a standard Jiminny dialer call would, but the activity type will be "Inbound Call" (or however the logging is setup).
If we cannot match the incoming number to a phone number in your CRM, we'll send you an email so you can log to the correct person or company.
Listening to Inbound Calls
With Jiminny inbound calls, you have all the same functionality and automation as an outbound Jiminny call. Inbound calls can be:
- Live Coached
- Searched in OnDemand, played and shared in Playback
Never miss that (rare) occasion when a prospect tries to call you back, ever again!